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Home Games Room Delivery Information Policy

Each product listing on our site includes detailed delivery information in the delivery information tab (please see image below). This includes potential restrictions, additional costs, and specific delivery times.

Special Delivery Circumstances

Due to the specialist nature of our products, certain deliveries such as those requiring the delivery team to navigate stairs, restricted access points, steep slopes, or uneven terrain may necessitate additional charges. These charges are different depending on the product and are detailed in the delivery information section on each product page. Please contact our dedicated team at 0333 303 4992 or via email at support@homegamesroom.co.uk to discuss your specific delivery needs and obtain a custom quotation.

Specialist Installations

Our professional installations are carried out by a friendly 2-man team. Rest assured, we are well-experienced in handling challenging delivery and installation scenarios, including ensuring your product fits through tight gaps. Once your order is placed, you will be contacted within 48 hours by your assigned customer service team member, who will manage all aspects of your order and delivery process.

Delivery Changes and Cancellations

Please note that if an agreed delivery date is cancelled by the customer prior to delivery, or if there is no-one available at the delivery address when the delivery is attempted, additional charges may apply for rescheduling. Thus, please ensure you are available throughout the duration of your booked delivery date.

Delivery Updates

We keep you thoroughly updated on your delivery throughout the process. If your delivery is being managed by our in-house delivery team, you will receive an email with real-time tracking information on the day of your delivery.

 

Note: Some postcodes in Scotland and more remote areas of mainland UK may not qualify for free delivery for certain products. Please refer to the delivery information in the specific product's listing for detailed information.

 

At Home Games Room, we are always here to answer any questions or concerns you may have. Reach out to us at any time via call or email. Your satisfaction is our top priority.

 

*Please note: Free delivery is subject to location and product type, as stated above.

If you have any more questions then please call us 0333 303 4992 or email support@homegamesroom.co.uk