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Our 14-Day Money-Back Guarantee

At Home Games Room, we stand behind the superior quality of our products and we're confident that they will meet, if not exceed, your expectations. However, we also understand that sometimes a product may not be what you anticipated. Therefore, we're pleased to offer a 14-Day Money-Back Guarantee to ensure your peace of mind.

 

If within the first 14 days after receiving your product, you decide it's not the right fit for you, we're here to help facilitate its return and issue a refund.

 

To initiate the process, please notify us of your decision to return the item. You can reach us via email at support@homegamesroom.co.uk or give us a call on 0333 303 4992.

 

We request that you return the item to us within 14 days of notifying us of your intention to cancel the order. Please ensure the item is in the same condition it was delivered to you: unused, in its original packaging, and flat-packed where appropriate. Depending on the specific product, the return delivery costs, inclusive of VAT, can range between £10 and £600. These charges will be borne by you.

 

Once we receive the returned goods, we'll proceed with your refund using the same payment method you used during purchase. We'll include postage and packaging costs at our standard rate in your refund, even if you had chosen a more expensive delivery option. Expect to receive your refund within 14 days of your cancellation notice if no goods were delivered, or within 14 days of us receiving the returned goods (or earlier, if you provide proof of return).

 

Please note, we reserve the right to deduct from your refund any diminished value of the goods if they show signs of use that affect their resale value while in your possession. We'll notify you in writing of the diminished value, giving you reasonable time to respond before making any deductions from your refund.

 

An important exception to our 14-Day Money-Back Guarantee is custom-made items, such as our Cry Wolf, FMF, and Dynamic Pool Tables. Due to the individualized production process of these items, we're unable to accept returns or provide refunds.

 

For more detailed information, please review our Refund Policy and Privacy Policy.

 

Feel free to contact us at any time should you have further questions or need assistance. You can reach us by email at support@homegamesroom.co.uk or by phone at 0333 303 4992.

FREE Design and Sample Service

Having trouble choosing the perfect wood finish or cloth colour for your pool table?

 

We’re here to make it easy!

 

At Home Games Room, we offer a FREE design consultation for all our Slate Bed Pool Tables.

 

We can also send you FREE fabric and wood samples by next-day delivery, so you can see and feel the options before making your choice.

 

To request these services, simply email us at support@homegamesroom.co.uk or call us on 0333 303 4992. Or you can use the contact form below.

 

Order FREE Cloth and Wood Samples

Spread The Cost

We offer several options to help you spread the cost of your purchase, including Clearpay, Klarna, and PayPal Credit.

Price Promise

You can browse with confidence thanks to our price promise.

 

We have a dedicated team who are constantly benchmarking our prices against our competitors to give you the lowest price possible.

 

If you find the same brand new item cheaper, we will do our utmost to match, or where possible beat any like-for like price.


 

Find Out More About Our Price Promise

FREE Playing kit with all our Pool, Football, Air Hockey & Multi Game Tables - Worth up to £250

Everything you need to play once your table is set up.

 

Our playing kits vary depending on your table.

 

We detail what is in each playing kit in the product listing on each product page.

Friendly Expert Support

Do you have a question or would like to know more?

 

We have a dedicated, friendly and expert team that will be able to answer any question you have.

 

You can call us 0333 303 4992 or email us support@homegamesroom.co.uk

14 Day Money Back Guarantee

We are confident in the quality of all our products. However if you decide the product is not for you, you can return it and get your money back withing the first 14 days.

 

Find out more about our 14 Day Money Back Guarantee

Secure Checkout

We offer a variety of options at checkout to pay for your order. Some of these include Google pay, Apple Pay, PayPal, Shop Pay, Mastercard, Visa, AMEX, Clearpay & Klarna.

 

Our checkout process is 100% secure. You will see a padlock icon in the status bar in your browser window for our entire website.

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